Calls are a quick way to connect in Teams. You can have one-on-one calls or calls with several people. You can set them up ahead of time, like in a meeting, or you can start them on the fly while in a chat.
While meetings are a great way to collaborate in Teams, calls can be a more direct way of connecting for completing specific tasks or for getting questions answered quickly.
Here are the first things to remember about making and managing calls in Teams:
1. There are many ways to make a call in Teams
Wherever you are in Teams, you can start a call with someone (or a group of people). Here are some of the ways:
Make or answer a call from anywhere
Select eitherVideo call
Answering a call is simple, too. Just select Video call
Turn a chat into a call
With one click, you can turn any chat into a call in Teams. When you're in a chat,selectVideo call
![First things to know about calls in Microsoft Teams (6) First things to know about calls in Microsoft Teams (6)](https://i0.wp.com/support.content.office.net/en-us/media/70201193-9119-413e-b485-05bc56fc2836.png)
or Audio call
![First things to know about calls in Microsoft Teams (7) First things to know about calls in Microsoft Teams (7)](https://i0.wp.com/support.content.office.net/en-us/media/3dbb6287-162c-414a-8502-5a55b70be3b6.png)
in the upper-right corner of Teams. The person you are chatting with(or the people, if it's a group chat) will receive a call from you.
![First things to know about calls in Microsoft Teams (8) First things to know about calls in Microsoft Teams (8)](https://i0.wp.com/support.content.office.net/en-us/media/c5cd7ddf-09d9-4acc-9fce-7432be16e7f4.png)
Make a call from your call history, speed dial, voicemail, or contacts
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Access your call history and quickly call anyone back from the list. Go toCalls
and review the History section in the center of the screen. Select any item from the list and then chooseCall in the Details section on the right side of Teams. -
From your speed dial, you can quickly call people that you previously saved to this list. To access your speed dial, go to Calls
and thenfind theSpeed dialsection on the right side of Teams. -
From your voicemail, you can quickly call back anyone who left a message. To access your voicemail, go to History and select the Voicemail button in the upper-right corner. You can call someone back from your voicemail by selectingMore actions
next to their name>Call back from the call history list, or by clickingCall under the contact details. -
To view your contacts, clickCalls
>Contactsin the upper left of Teams. From here, you can call anyone by selectingCall
to the right of their name.
Use the dial pad
If you have a calling plan enabled, you can call anyone from Teams.
To dial a number from Teams, go to Calls
You can also type the name of a person or group and call them from the dial pad.
Hover over someone's profile picture
Throughout the Teams app, you'll find profile pictures of peopleyou're connected with. (Sometimes people choose avatars, or you might just see their initials.)
At any time, you can mouse over a profile picture and see options to make a video or an audio-only call to that person. Choose one of those options and your call will begin.
Use the command box
At the top of Teams, type "/call" in the box and then enter a name or number. When you make your selection, the call will beginautomatically.
In this way, you can quickly find people or groups and make a call to them.
Note:If you're in a Teams call on your mobile device, the device's screen won't turn off if you don't navigate away from the call window (or if you navigate away but come back before it turns off). If you turn off your screen during a call, you'll stay connected but the device will lock.
2. You can do a lot while on a call in Teams
During a call, you can take many actions. These are a few common actions you might take:
Place a call on hold
SelectMore actions
Transfer a call
SelectMore actions
Consult then transfer
If you want to check in with someone before you transfer a call to them, selectMore actions
UnderChoose a person to consult, start typingthe name of the person you want to reach and select them when they appear. You can call them or consult with them over chat. When you're ready, selectTransfer.
Add a delegate
You can pick someone in Teams to be yourdelegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.
To designate a delegate,selectSettings and more
Share a line with a delegate
SelectSettings and more
3. Review your call history
Your call history is located in the center of the calls experience and shows a list of past calls (including missed calls).
Go to Calls
You can also chat with that contact, add them to speed dial, and add them to your contacts - all from theMore actions
4. Access your voicemail
Your voicemail is another familiartool for getting the most out of your calling experience in Teams.
Go to Calls
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Review messages and transcripts from calls
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Customize call rules
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Record a greeting
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Call anyone who's left you a message
Call someone back from your voicemail by selectingMore actions